Frequently Asked Questions
Everything you need to know about your personalized beauty journey.
How do I customize my formula?
To get started, take our hair, skin, or body quiz. You can select your goals, choose your preferred fragrance and color, and even add your name to the bottle for a truly personalized experience.
What is your shipping policy?
We ship to most countries worldwide. Since each product is custom-made to order, please allow 5-9 business days for production and delivery within the United States, and 10-15 days for international orders.
Are your products sulfate and paraben-free?
Yes, all of our formulations are 100% sulfate-free, paraben-free, vegan, and cruelty-free. We prioritize clean ingredients that are safe for you and the environment.
Can I change my subscription settings?
Absolutely. You can adjust your delivery frequency, skip a shipment, or cancel your subscription at any time through your account dashboard under the 'Subscriptions' tab.
What is your return policy?
If you are not 100% satisfied with your custom formula, we offer a one-time free reformulations within 30 days of delivery. If you still aren't happy, we provide full refunds for your first order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for eligible orders.