Returns & Exchanges

We want you to love your custom formulas, which is why we offer a 100% satisfaction guarantee. If you are not completely happy with your order, you can request a one-time reformulations or a full refund within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Choose Your Solution

  Select whether you would like a free one-time reformulation to better suit your hair needs or a full refund to your original payment method.

• 3.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal to send any unused product back to our lab.

• 4.
  Ship and Relax

  Drop your package off at any authorized carrier location; once received, we will process your new formula or refund within 5-7 business days.